IT needs to deliver provable results, not bombard businesses with new functionality which they don’t need. Speaking at the Service Desk Show, EMEA managing director of Dell KACE Jim Docherty says that demystifying IT is vital for it to deliver what the business actually needs.

“In systems management, people are trying to be too cute and complex, when businesses are looking for simplified IT that delivers results. IT should make working easier, not more difficult,” Docherty told ServiceDesk360.

KACE, which was acquired by Dell late last year to help expand the hardware giant’s burgeoning service portfolio, offers asset and service management tools designed to deliver concise information about performance and usability. Docherty claims that Dell KACE clients enjoy rapid return on investment, with some projects taking just three months to pay for themselves. “Too many products are sold that require huge investment in time and effort to see a return, and therefore sit unused on the shelf.”